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Entry Level Dispatcher in Richmond, VA at PrideStaff

Date Posted: 1/8/2019

Job Snapshot

Job Description

Entry Level Dispatch Postion- Emergency Response Service Center

Fast paced, dynamic call center on Southside is seeking strong entry level dispatchers to join their organization.  This is a temp-to-hire position and upon conversion the company offers great benefits including medical, dental, vision and 401K.  In addition to the $15 / hr base pay, both bonus and overtime are available.  This is a service ONLY position.  No selling required.

Responsibilities include:

  • Answering inbound calls in a timely and accurate manner.   
  • Perform outbound dispatching and follow-up outbound calls with service providers when the inbound queue is low or well managed
  • Accurately enter necessary event information in Case Management Systems as necessary for event closure & completion
  • Capable of producing error-free work and the ability of always meeting customer’s expectations to ensure excellent service and resolution
  • Must have a clear understanding of geographical regions within the U.S. and Canada
  • Capable of meeting monthly call center performance metrics as expected and communicated by operational management.
  • Operate computer and phone systems efficiently.
  • Perform any other duties as assigned

Must meet typing and data entry requirements. Casual dress environment is also a plus as well as potential to work remotely from home, long-term.