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Customer Service Representative in Hillsboro, OR at PrideStaff

Date Posted: 10/25/2018

Job Snapshot

Job Description

Customer Service Representative

Our client is the Northwest’s largest independent corrugated box manufacturer with a well-deserved reputation for producing the very best in packaging products. From custom shipping containers to retail packaging, from stock boxes to in-store displays, from creative design to same day delivery service - no one is more capable than our client at providing the packaging solutions business needs.

Position Summary:

The Customer Service Representative works collectively as a member of a high performing team. This position interfaces with both external customers as well as your sales team. Clients value the high quality service provided by the team and this is a great place for you to show your skills

Typical Duties and Responsibilities:

  • Place orders on a timely basis for purchases of materials and supplies to be used in production.
  • Process billing.
  • Handle customer complaints and questions and follow-up with appropriate internal personnel as required.
  • Maintain customer files.
  • Process new items. 
  • Process purchase orders.
  • Coordinate accounting credits.
  • Record and distribute customer order changes.
  • Provide confirmations to customers
  • Assist sales personnel as appropriate and assist in generating supplemental sales.
  • Track warehouse items to insure availability and that agreed upon minimum/maximum levels are followed.  Analyze monthly usages and re-stocking per customer
  • Complies with company policies and procedures.
  • Additional duties as assigned by management.

Skills Required

  • Read and write English
  • Able to communicate effectively both verbally and written
  • Application knowledge of products and production processes
  • Quality standards – both ISO and QS
  • Experience with MS Outlook, MS Excel.
  • Must have strong listening skills
Education and/or Experience Required
  • High School diploma or GED
  • Customer Service Experience in a “Business to Business” environment
Day ShiftTarget Compensation:

$40,000 to $50,000 to start.