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Call Center Representative in Louisville, KY at PrideStaff

Date Posted: 1/13/2019

Job Snapshot

Job Description

Are you extremely comfortable talking on the phone? Can you handle stressful conversation with professionalism and kindness?

Do you have 2 years of Customer Service experience in a call center?

If the answer to those questions is a “yes”, then we’d love to talk with you about our current Customer Service Representative openings. We have multiple spots to fill and are hoping you will be interested in one of them!

First, let’s get to the good stuff. These positions are Full-Time hours, temporary lasting up to a year, and pay $15/hour. Still interested? Then take a look at the job functions.

In this role, you’ll be providing assistance and information to customers concerning complains and inquiries, generating service orders, and communicating policies, procedures, and other information.

Essential Job Functions:

  • Provide assistance in resolving customer complaints or inquiries about their billing statements, water quality, status of water service, and to make payment arrangements.
  • Provide information to customers on miscellaneous inquiries and transfer calls from Switchboard.
  • Comply with company standards of productivity metrics including but not limited to: average talk time, phone availability, and call abandonment rate.
  • Enter summary information from each call into the Custom Care & Billing (CC&B) system including the reason for the call, the nature of the discussion, the outcome or expectation for the customer, and any follow-up or research to be performed by a customer service representative or other internal customer.
  • Provide documentation to Supervisor and/or Manager for further assessment.
  • Use Company guidelines to enter adjustment amounts resulting from repaired leaks to customer accounts.
  • Coordinate with dispatchers to resolve water service terminations and restore service.
  • Identify and communicate issues related to usage of CC&B and Interactive Voice Response (IVR) to Information Technology and/or Supervisor or Manager.

Qualifications:

  • High school diploma or equivalent
  • Minimum of two years of call center experience
  • Ability to effectively communicate in a clear, concise & professional manner with all customers, even under duress
  • Ability to work independently as well as in a team setting
  • Ability to react to change in a productive and professional manner